We've all had it happen. You get a vendor or client who says something like "Didn't you get my email?" or "I sent you a message on Facebook!" It didn't show up when we clicked on our mail, but they swear they sent it. Really? Are they just making up excuses?
Possibly not.
Mail services such as Yahoo mail and Google's Gmail employ some pretty intensive filters in order to prevent "spam" mails from reaching you. Since many of these unsolicited messages are sent from free email services, some clients may also be blocked or sent into the the "Junk Mail" folder. Depending on the virus scanner used on your system, this may also filter email which have a "suspicious" appearance. Unfortunately, these scanners are not 100% accurate.
Make it a habit to check your "Junk Mail" folder on a regular basis to make sure you're not missing an inquiry from a current or prospective client.
You're thinking "I already check my junk mail on a regular basis; this isn't news." If you do, great! You're a step ahead of the game. If not, you may wish to check that box more frequently.
Here's one that came as news to me, however!
On Facebook, click the "Messages" link on the left side of your home page. When you do, a small link opens underneath it that says "other". Clicking that may reveal messages from people who you haven't friended, or messages from groups you have joined. I found no less than 6 messages from colleagues and clients who I had not previously friended . . . some over a month old!
Fortunately, you can keep yourself from looking like an individual who doesn't pay attention to or return their messages simply by checking these areas on a regular basis.
Until next time . . .
- David Grupa
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